Skip to content

Help

How can we help?

Quick answers to the questions we hear most. Still stuck? Contact us.

Groups and payments

Does OneBigOrder handle our money?

No. Members pay the supplier or the group directly, outside the app. OneBigOrder records who has paid so everyone can check.

Who chooses the supplier?

Your group does. Add any supplier you like. They receive one purchase order by email and never pay to take part.

How many people can join for free?

The Free plan covers up to 20 active members per group and up to 5 groups per person.

What happens if we downgrade?

Nothing is locked or deleted. Your rounds, invoices and payment records stay available.

Suppliers

Do suppliers pay anything?

Never. Suppliers always join free, with no limits on groups or orders.

Do I need an account?

No. You can act on any purchase order through its secure link. An account lets you see all your groups in one place.

How do I get paid?

Members pay you directly, the way you already accept payment. OneBigOrder never holds the money.